Privacy Policy

Welcome to Gaurav Tours And Travel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, book our cab rental services, or choose our Himachal tour and Spiti Valley travel packages.

By using our website (https://gauravtourtravel.com or related domains) or booking our travel services, you consent to the data practices described in this policy. If you do not agree with any terms in this policy, please discontinue the use of our site and services.

To provide you with seamless travel itineraries, reliable driver coordination, and cab bookings, we may collect two types of information:

a) Personal Identifiable Information (PII)

This is information that you voluntarily provide to us when booking a cab, inquiring about tours, or contacting us through our online forms:

• Contact Details: Your full name, email address, phone number, and physical address.
• Travel Details: Pickup and drop-off locations, rental dates, specific vehicle preferences, and list of co-travelers.
• Government IDs: Passport copies, Aadhaar card, or other identifiers required strictly for procuring mandatory state travel permits, Rohtang Pass entry, or inner-line permits for remote regions like Spiti Valley and Kinnaur.
• Payment Information: Financial details, transaction IDs, or billing info processed via secure payment aggregators (we do not store raw card numbers on our servers).

b) Non-Personal Information (Automatically Collected)

Like most websites, we collect anonymous technical data through cookies and server logs to improve user experience:

• Device details (IP address, browser type, operating system).
• Site navigation paths, landing pages, and duration of visits.
• Referral sources that directed you to our website.

We process your personal information based on legitimate business interests, contractual requirements, and compliance with Indian regulatory laws. Your details are used for the following purposes:

• Service Delivery: To confirm your cab bookings, assign drivers, plan custom tour itineraries, and send travel confirmations.
• Permit & Ticketing Management: To apply for official tourism permits, forest department approvals, and entry tickets on your behalf.
• Customer Support: To answer inquiries, resolve complaints, and provide real-time updates regarding weather conditions, road blockages, or driver coordinates.
• Transactional Notifications: To process deposits, send invoices, handle refund requests, and notify you about changes to your booking status.
• SEO and Website Improvement: To analyze browsing behavior and optimize page layouts, speed, and overall site accessibility.

We value your privacy and never sell, trade, or rent your personal information to third-party marketing companies. We only share details with trusted entities under strict operational needs:

• Assigned Drivers & Fleet Partners: We share your name, phone number, and pickup location with the driver allocated to your trip to facilitate communication.
• Government Checkpoints & Pass Authorities: ID cards and trip details are shared with government checkpoints, local tourism associations, and forest departments solely for securing travel passes (e.g. Rohtang Pass, Spiti Valley Inner Line Permits).
• Service Providers: We integrate secure payment gateways and SMS gateways to handle payments and send transactional alerts. These partners are legally bound to protect your data.
• Legal Mandates: We may disclose information if required to do so by law enforcement, court order, or to protect the safety of our travelers, staff, or the public.

We employ standard safety measures to safeguard your personal data. This includes secure hosting servers, Secure Socket Layer (SSL) encryption for form submissions, and limited internal access to customer records. However, please remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our website uses cookies (small text files placed on your device) to differentiate you from other users. This helps us analyze web traffic, remember your preferences, and track the effectiveness of our marketing campaigns.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if preferred. Note that disabling cookies may affect the layout and functionality of certain features on our site.

Depending on your location and regional regulations, you hold several rights regarding your personal information, including:

• Right to Access: You can request copies of the personal data we hold about you.
• Right to Correction: You can ask us to update or correct inaccurate or incomplete travel data.
• Right to Erasure: You can request that we delete your personal information, provided it is no longer required for legal obligations (such as tax invoices or active permits).
• Right to Restrict Processing: You can object to or limit the processing of your data in specific scenarios.

To exercise any of these rights, please contact our support team using the email listed below.

Gaurav Tours And Travel reserves the right to modify or update this Privacy Policy at any time without prior notice. Any updates will be posted directly on this page with an updated "Effective Date". We encourage you to periodically review this policy to stay informed about how we are protecting your information.